Blogroll Archives | Page 9 of 20 | OLD : UPP Coaching by Mike Stromsoe

Should You Use Client Service Report Cards?

Posted on November 9, 2017June 12, 2019 by Mike Stromsoe

Your business may benefit from using client service report cards.

As a business, you want your clients to keep coming back, time and time again for your product or service. One of the best ways to check if your business is doing a good job is to use client service report cards. You may be thinking that this is a waste of time and resources, but it is, in fact, one of the greatest monitoring tools around. Not only is it old school, but it gives people exactly what they want – a chance to be heard!

All clients want their voice to be heard, and that’s exactly what your business needs to hear – the good and the bad. It’s best not to wait for problems or issues to surface, causing clients to leave and not return. Report cards invite your clients to say what they like about your business and service as well as how you can improve.

On the card, aim to ask a series of questions to determine their level of satisfaction in working with you. You don’t want it to take them too long, otherwise they won’t do it. We suggest asking the following questions:

How satisfied are you with the service you received from us?
How would you rank our team’s knowledge and expertise?
How would you rate the overall quality of the product or service?
Please briefly tell us what you like or don’t like about the service you received.
May we share this information with potential clients who inquire about our services?

Send these cards out in practically every single mailing that leaves your agency. If people want to answer the questions, all they have to do is complete the report card, drop it in the mailbox, and it will come back to your business. If your clients are used to receiving email updates, you can choose to send this in digital form.

These reports bring great feedback, a lot of which become powerful testimonials. Concerns will also come back to your business, which will allow you to improve your team. You can even choose to read the cards during meetings to address concerns and ask for solutions. Don’t wait for your bank account balance – or lack thereof! – to be your indicator of customer satisfaction.

To learn more about how to be successful, contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that can help you work less, earn more, and enjoy life!

Sending Snail Mail

Posted on October 26, 2017June 12, 2019 by Mike Stromsoe

Get creative by sending your team letters!

Who, in this day and age, sends letters anymore? We know what you’ll say – letters are outdated, expensive, and more time-consuming than sending a quick email. Even so, when you want to send something personal, a hand-written note will always beat out a quick, cold email. Believe it or not, but you can inspire motivation in your office by sending letters to team members.

The concept of sending a letter to a teammate may seem strange – after all, why pay for postage to send them something in the mail when we could just walk over and hand it to them? – but trust us! It really comes down to the elements of surprise and intrigue. Although, yes, you could just hand someone an envelope, but how much more dramatic is it to show up at the person’s door unannounced?

A great way to motivate team members is to compose a direct mail campaign. You can send a certain dollar amount (say, $10) to team members in the post with a written letter of goals for the month. Encourage sharing it with the family or treating themselves to something special. The dollar amount could represent the number that, when multiplied, equalled their monthly goal for attracting new business. Next, send out another follow-up, motivational note two weeks later. More motivational notes can follow to keep their goal in the forefront of their mind.

All it takes is to help your team feel important and needed to encourage that extra effort to reach their goals! Take care of your people and they will take care of you. Or is that pennies…?

How to Harness the Power of the Web

Posted on October 19, 2017June 12, 2019 by Mike Stromsoe

Utilize the most important element in your business – the Internet!

With the rise of technology, we are seeing more and more people go online to check their bank account, pay a bill, read the news, watch videos, and of course, determine what companies to do business with. For this reason, it is absolutely essential that your business has a strong online presence. While it was once an option to have a website and certain social media pages, it is an imperative for every business these days. Quite simply, if you don’t, you will miss out on regular business. Much of what people find about your business online will determine whether or not they want to do business with you.

It’s a wise practice to provide people with an option to submit a quote request online for a service or product. If you can create a portal that instantly provides rate quotes, that’s even better! With this feature, it is essential that you respond to these online quotes right away. If you can respond to a quote within minutes, regardless of the time the request is received, your chances of closing that deal go up as much as 70 percent. Remember that this can be outside of normal working hours as people will be at work during the day and then browsing the web in the evening.

Your website should reflect that you recognize and celebrate the people who make your business special – your clients! Highlighting your clients will show that you truly care for the consumer, and have nothing to hide in terms of reviews and ratings. Many companies have opted to have pictures of clients on their “About Us” page, claiming that their business isn’t about the employees; it’s about the customer. Alongside the customers, it’s a good idea to feature the charities or causes that are close to the business’s heart. Establishing your company as a supporter of a local charity will earn you bonus points when clients are looking for community-based businesses.

In addition, contacting the business must be possible at any time. A phone answering service is a great way to keep clients in contact when they need it the most.

Establishing a great online presence is a must for each business. To get the full roadmap, contact Mike Stromsoe’s Unstoppable Profit Producer Program. Our premier wealth creation program helps you work less, earn more, and enjoy life!

Important Leadership Insights for Businesses

Posted on October 5, 2017June 12, 2019 by Mike Stromsoe

What it takes to become a great leader.

Every business owner wants to be a good leader. When it comes to true leadership, you must ask yourself a valuable question: If you had the option to follow you, would you follow you? This question allows you to determine just what kind of leader you are and causes you to search deeper and strive to become a better leader.

In business, there are few feelings that rival the fulfilling sensation when you help people grow and flourish beyond levels they ever thought possible. To help you continue this journey of self-discovery and business growth, here are few takeaways.

Leadership is a skill that takes hard work and ongoing practice. One must be a lifelong student of leadership to achieve the highest levels of leadership. Learning to be a great leader doesn’t happen overnight – individuals must work for it and work at it! It is an addictive quality, but a fulfilling and life-changing one at that. As mentioned earlier, the thrill of seeing someone develop is unique and inspiring – and it is that exact feeling that will keep you growing and willing to learn as a leader.

Leaders are open minded. It is very rare to meet a good leader that has one way of thinking and rejects other people’s perspectives. A good leader puts themselves in other people’s shoes to view circumstances. Not only does this add an element of empathy, but it also helps to understand different options and explore things even further.

Honesty and communication are essential qualities. All progress starts by telling the truth. As the law of reciprocity works, if you tell it like it is, you will receive it like it is. This is an important element to incorporate across the board. If you are wrong, say you were wrong. When the organization is held accountable, understand that you should accept the ultimate responsibility. There is a certain degree of humbleness that one must attain to be open, honest, and communicate all of this to vendors, investors, employees, and more, but it can help you to become a better leader.

Leadership is not about being a “boss.” Leadership is, quite simply, about leading people. Leaders are the people who do the right thing, whereas managers follow procedure by the book, which may not always be the same action! The more you get to know leaders, the more you understand that some of the best are not those who have instilled fear into their organization. Great teams create a culture of mutual trust and willingness to have each other’s backs at all times.

Contact Mike Stromsoe’s Unstoppable Profit Producer Program for a premier wealth creation program that will help you work less, earn more, and enjoy life!

Taking on Too Much? Delegate!

Posted on September 27, 2017June 12, 2019 by Mike Stromsoe

Take active steps to manage your time better by delegating.

As a business owner, you may feel that you have no extra time to do manage your business. From sales to marketing to managing employees, you have a lot on your plate. Unfortunately, many business owners feel that they need to be the jack of all trades all the time. It’s important that you remember to wear your business owner hat among all the others, because that is how your business grows.

Instead of doing the run of the mill tasks in your business, delegate the tasks out to competent employees. Once you identify the things that you’re going to be working on and the things you can assign to someone else, you must figure out to whom you’re going to delegate certain tasks. If you do decide to delegate, do so with consistency, without bias, and with confidence. As the business owner, you are the only one who can delegate tasks appropriately from the top, down.

To decide to whom as task goes, you may decide to work out an action form. Using a form to assign tasks means that:

There is no hesitation in the process. It makes it more methodical
You can systematically unload the things that you don’t need to be doing without hesitation. Just fill out the form and pass it along.
The person assigned to the task is held more accountable by the form.

If you know that there are tasks and activities that you are still doing that could easily and skillfully be performed by someone else, now is the time to act. What’s more, if you hire right, you don’t need to worry about whether or not your team can handle it.

Contact Mike Stromsoe’s Unstoppable Profit Producer Program for tips and help on how you can earn more clients and keep the clients you have for your insurance agency business.

Easy Hacks to Improve Your Time Management

Posted on September 14, 2017June 12, 2019 by Mike Stromsoe

Manage your time more wisely.

Do you ever get to 3:00 p.m. in the day and wonder where the day has gone? Perhaps you still haven’t finished your list of to dos, or you’re still behind on yesterday’s work. Either way, it can seem like there are just simply not enough hours in the day. Now is the time to face it – we’ve all got 24 hours in a day, and some people still feel able to ‘do it all.’ Quite simply, these people know how to take control of their time and master each minute.

Being efficient with your time doesn’t mean forgoing sleep, sacrificing download, or neglecting family and friend time. It simply means that you’re aware of how much you have to do and how much time you need to do it in. Getting the most out of your working hours is every professional’s dream, but the reality is that it’s quite simply achieved with strategic planning and bit of effort.

To do this, you must first determine where your time is going. It may involve writing down everything you do every hour in a given week. It’s not fun, but if you’re going to get your time under control, it’s the first step you need to take. Once you have your whole week written down in front of you, you’ll be able to see lost time and missed opportunities. You may even find that your ‘entrepreneur’ hat has been replaced with an ‘administrator’ hat.

The good news is that you change this. With concentrated effort, it can be done. Start by identifying the things you do well and spend the majority of your time going those things because that’s how you’re going to get the biggest bank for your buck. As you continue to grow, your business can hire new help to complete more tasks, effectively taking a workload off your plate.

With the right outlook on time and a focus on where your minutes matter the most, you can spend more time working in the areas in which you enjoy the most!

Get in touch with Mike Stromsoe’s Unstoppable Profit Producer Program for tips and help on how you can take your business to the next level.

Top Tips to Motivate Your Team

Posted on August 29, 2017June 12, 2019 by Mike Stromsoe

Schedule time for fun to motivate your team.

Working day in and day out is all well and good for business, but sometimes employees need a bit of a pick-me-up. We’re not saying that you need to take your employees out for a 5-course meal or skip a work day to bond at a theme park. There are easy ways (and affordable!) ways to boost morale of the team that will end up benefiting the productivity of your business!

Team Lunches
Surprise the team by shutting down the office for an hour and treating everyone to a meal. This doesn’t have to cost a fortune either. Catering can be incredibly affordable, and your team will head back to their desks content, grateful, and ready for the afternoon!

Plan Some Fun
Every month or every other month, plan one fun afternoon, evening or weekend event for the team. There are plenty of fun things to do that will inspire team bonding while out of the office, such as bowling, a picnic, or simply playing some games in the park. You can even tie this into when a team member has a big victory or for a personal celebration like the graduation of a child, a birthday, or really any other reason to celebrate! It’s good to recognize and celebrate the little (and big!) things in life!

Get Their Input
You may think you have the perfect day planned, but if none of your employees enjoy playing basketball, then reserving a court and an afternoon off for everyone isn’t going to inspire many – if any. Listen to what their perfect day sounds like or jot down their favorite activities. Better yet, get some input on their ideas and collaborate events as a team.

Start a Jar Program
You can go one step further and start a jar program. Set a certain amount of money into a jar place on each employee’s desk (for example, $10). Each month, challenge the team to ask 10 clients about where they are going on vacation. Jot down each client’s response and put it in the jar. Asking the client two months later about their vacation will add that extra touch and personality!

Contact Mike Stromsoe’s Unstoppable Profit Producer Program for tips and help on how you can generate new income for your business.

Should You Perform Quarterly Reviews?

Posted on August 26, 2017June 12, 2019 by Mike Stromsoe

Keep up to date with your team by performing quarterly reviews.

Without proper communication channels in place, a great team can rapidly turn into a dysfunctional one. When you’re not in touch with your team’s successes and struggles, and your team don’t know what to expect, then no side wins and the company hurts. Setting up quarterly reviews may seem excessive and repetitive, but to your business, they are essential.

Reviews aren’t just about checking up on your employees. The best reviews are designed to hold both employee and employer accountable for first-rate activity and support. Always note what your team member has done correctly or how they handled a situation with care and success. By showing that you acknowledge his or her successes, as well as their struggles, helps them to feel like a valuable part of the team.

Remember that a review goes both ways. Ask if you could be doing anything better to support him or her. While they may often say everything is running great for them, it is important to know that they can approach you should something need to be addressed. What’s more, it’s better for them to know that you’re willing to listen and make a change!

If you’re stuck on what to cover in a review, check out this agenda:

Discuss the current issues and events questions.
Extract any problems or concerns that they are experiencing. Use open-ended questions to help navigate this situation.
Talk to them about their goals, targets, and schedules.
Consider any workplace issues, ranging from temperature in the office to concerns about clients or team members.
Make sure they know if there is anything they need to get off their chest, you’re all open ears.

Remember that reviews help to ensure your employees and happy in their current position and place of work! With support and guidance, team members can stay with you for years.

Contact Mike Stromsoe’s Unstoppable Profit Producer Program for tips and help on how you can generate new income for your insurance agency business.

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