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What Your Agency Needs to do to Mine Your Acre of Diamonds

What Your Agency Needs to do to Mine Your Acre of Diamonds

Enrich your insurance agency.

Russell H. Conwell, the founder of Temple University in Philadelphia, delivered his most famous speech more than 5,000 times from 1900-1925. He once told a reporter that for some of his lectures, he spent over a year preparing them, only to deliver them once. That was not the case with his “Acres of Diamonds” message. He had written it on a whim and with no preparation, and the message resonated across audiences for years. His speech was about challenging yourself to seek out opportunities to find true wealth right in your own backyard. He explained that “acres of diamonds are to be found in this city, and you are to find them. Many have found them. And what man has done, man can do. They are not in far-away mountains or in distant seas; they are in your own back yard if you will but dig for them.

At this moment, you are standing in the middle of your own acre of diamonds. Every single day that you walk into your office, you are standing amidst an acre of diamonds. There is nothing but opportunity surrounding you—and all you have to do is do something with it. It’s your clients, your prospects, your centers of influence, and your community.

I’ve learned that everyone knows at least 250 people. In turn, each of those 250 people knows his or her own set of 250 people. Keep going, and pretty soon, the number of people within your reach becomes too high to count. I read a story by one of my favorite mentors, Earl Nightingale, that really drives home the importance of looking right where you stand. He told readers that before you go running off into what you think are greener pastures, you better make sure that your own is not just as green, or perhaps even greener. It’s been said that if the other guy’s pasture appears to be greener than yours, it’s possible that his pasture is simply getting better care.

While you are busy looking at other pastures, other people are looking at yours. That is why you have to make sure that you keep watering your own pasture to keep it green and growing. The easiest money that you are ever going to earn is right beside the money that you are already earning. It’s right there beneath your feet in your own acre of diamonds.

If an agency principal were to come to me and say, “Where should I start growing my business after I find a good team?” I would reply that the best place to start is your own acre of diamonds—which is your own existing client base. Once a client of mine grasped this concept, he devised a plan: I am not going to send out any marketing pieces for one year. He said, “I am going to focus solely on my own book of clients, my own acre of diamonds, and I’m going to make sure I round accounts, contact them, and fully exploit everything that’s going on in their lives before I spend one more dollar on marketing.”

When I followed up with this agent to see how his plan worked, he told me, “We had so much opportunity left after the first year that we did the same thing again for another year.” For two full years, he spent no money on outbound marketing, focused all of his energy and investments into his own existing book of business, and he actually grew about 11 percent. By rounding out his accounts on a policy count versus client count basis, he increased the value of his business ten-fold or more. That means if he ever had to sell his agency, it’d be worth a lot more money because his client base is that much more entrenched in their relationships with his agency.

To learn more about how to be successful in your business, contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that helps you to work less, earn more, and enjoy life.

Tips to Motivate Your Team

Tips to Motivate Your Team

Strive to treat people like you want to be treated.

Life can be hard—and it can throw some defeating blows. However, I believe that the winners and the ultra-achievers in this world manage to see life as a glass half full. Such people also tend to enjoy life more than others. How can we bring joy into the lives of the people around us? It’s actually pretty simple: Strive to build a work environment that is infused with motivation and fun.

I started searching for something to boost morale because I know that a happy employee is a productive employee. I set out on a mission to make sure that we had nothing but happy, productive team members all of the time. We created a list of 28 Fun Items that involved everything from Silly Sock Day to Silly String Day (we willingly brought silly string into our office and shot it at our co-workers—and even a few clients). Over the next few months, we introduced a variety of new fun activities and theme days to the group. After a short time, the bad vibes had all but disappeared, and smiles and laughter once again filled the office.

One activity that has produced great results for bonding and motivation are periodic impromptu team lunches. We’ll surprise the team by shutting down the office for an hour or so and treating everyone to a special meal. We like to do this when a team member has a big victory, or for a personal celebration like the graduation of a child, a birthday, or really any reason to celebrate. It’s good to recognize and celebrate both the big things and the minutiae of life. (Because isn’t life really about the minutiae anyway?)

Regularly plan a fun Friday afternoon, evening, or weekend event for the team. One afternoon, we met the employees of a close friend’s brokerage firm at a bowling alley for some friendly competition. We also take team members on fun trips during the holidays. A former client was in the limousine business, and we all got to ride in style to a big dinner and theater event. It felt like a true VIP experience for everyone involved. We invited all of our employees and their spouses, some of our clients, one of our vendors, and our IT person—just to let them know how much we appreciate them and all they do. It’s good to include the spouses when you can because support received at home rolls into the office.

Do your team members feel as important as the people you serve? If not, start telling them how important they are today—or better yet, start showing them. It’s important to take care of the home team as much as you take care of anyone else in your business dealings. Human beings tend to take the people closest to us for granted, but if you want to have a world-class team that supports your world-class organization, treat them like the elite group of team members they are.

Sometimes it seems like a lot of organizations focus on what their employees need to improve. I wholeheartedly agree that coaching and improving upon areas of weakness are instrumental to the growth process, but I also believe that equally important is letting others know what they are doing right. If you want your best team members to stay with you and exceed their own expectations, you must provide positive encouragement, motivation, and fun.

A lot of the time, it’s the little things you do that set you apart from your competitors. People start talking about your organization, how you treat your employees like family, how you genuinely try to help people, and how you strive to treat other people like you want to be treated.

To learn more about how to be successful in your business, contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that helps you to work less, earn more, and enjoy life.

Nurture vs. Email: What You Need to Know

Nurture vs. Email: What You Need to Know

Here’s what you need to know when it comes to email.

Email marketing evolved a number of years ago, and in its infancy, it was amazing. It doesn’t cost anything to send out an email message, and yet you can reach thousands of people instantly. Anyone who is savvy nowadays can build video and other cool features into his or her email messages for added effect. Of course, now many people have their spam filters in place, making its effectiveness from a marketing standpoint much less than it used to be. We have found, however, that email is still a great medium for nurturing relationships and staying in touch. We send out a monthly nurturing “safety message” to our customers to keep that bond strong and active. Our safety messages are usually tips for safe driving, being careful while on vacation, or how to prepare your home or car for the cold winter months—in other words, anything that would affect something they have paid money to insure.

There’s an old acronym known as TOMA, which stands for “Top of Mind Awareness.” Email is just another tool in your arsenal (along with all the others we’ve discussed so far) to keep you and your company at the top of your customers’ minds. We use emails to get customers involved in fun giveaways. A few months ago, I got some free tickets to a baseball game as a token of appreciation for doing a last-minute talk for a nonprofit. The date of the game conflicted with my schedule, so I called the office and said, “Let’s send a message to our clients about these tickets, and the seventh person to respond will get them.” We sent the message out via email and had 131 replies within an hour—it was amazing.

Collect emails whenever you can and add them to your database. You just never know how you will be able to use them in the future. Be cautious not to sell over email. No one wants to be sold in such an impersonal manner. Instead, send out regular emails that are fun or add some sort of value to a person’s day in the form of valuable information or even something tastefully humorous.

To learn more about how to be successful in your business, contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that helps you to work less, earn more, and enjoy life.

Blueprint To Your Million Dollar Agency

Imagine if you had a simple, PROVEN 3 Step Blueprint to grow your business, create financial security and give you all the FREEDOM you wanted – Guaranteed? Well you can!

In this training you will discover:

  1. Secret Formula To Attract Top-Notch Team Members That Will EARN More Clients and Make You More MONEY!
  2. Specific, Time-tested Processes To Will Have You Producing Maximum Results, Even While You Are On Vacation!
  3. Secrets for Instant Retention Boosters To Unleash 100% Of Your Agency’s Profit Potential!

Below, please find some helpful resources and tools:

Don’t miss out on the Fast Action Discount to the BeUnstoppable 2018 Bootcamp November 8-10, 2018 in beautiful San Diego, CA.  Act Now and Save, Plus get a Free VIP Upgrade – visit www.BeUnstoppableBootcamp.com or Call 800-770-9984 Today!

Here’s a sneak peek of one of the amazing guest speakers that will be joining us:

*Offer Expires Friday, May 18, 2018 at 5:01pm PST*

Implement, execute and take action!

Mike Stromsoe

 

Promoting Your Agency: Why to Become a Marketplace Researcher

Promoting Your Agency: Why to Become a Marketplace Researcher

What you need to know about becoming a marketplace researcher.

The 3 M’s are the heart of your promotional process. If you want to grow your business, then it’s critical to understand how the market, your message, and media options play into your marketing programs. One of the most critical steps to take in order to understand the marketplace is to study it—and that is why we created our marketplace researcher form. A marketplace researcher is a form that we’ve created with a number of questions on it. We use this form to guide conversations with our best clients. Here is how you approach a client:

“Hey, Steve, it’s Mike. I’m starting a new marketing program, and I’m wondering if I might be able to get your help in developing this program.” (Remember, people love to help.)

Steve might say, “Yeah, Mike, I’d love to help you. What can I do for you?”

I continue. “What I’d like to do is buy you a cup of coffee or lunch and spend a few minutes with you to pick your brain on what’s going on in your marketplace. How does that sound?”

“Yeah, that sounds great.”

“How about Tuesday at 10 am? I’ll meet you over at your office. Does that work for you?”

At the appointment, I will ask Steve my predetermined marketplace researcher questions that dig in to what he’s thinking, what makes him happy, where his passions are, what he worries about, what he reads, how he responds to snail mail and what types he receives, and even what day he reads his mail.

If you want to reach the marketplace, you have to know all of this and more. You can’t create a message for that market until you understand completely what they’re thinking. Get the answers “straight from the horse’s mouth” rather than try to guess what people want because you are not a mind reader. If you simply ask for this information, you’ve got a huge head start on creating an effective message to reach them.

Like a doctor treating a patient, you can’t know where the pain exists until you do an examination. The marketplace researcher form is like performing a check-up on our market. Do your homework, connect with your marketplace, and understand what’s going on inside of their minds, as well as the current moods of the moment. It’s absolutely critical if you’re ever going to create something that will resonate with the marketplace.

Imagine you had to reach 500 people with an urgent message. This message simply MUST be heard and seen by all 500 people. For a matter of such extreme importance, what would you do to ensure that the message was received? Would you send an email? Maybe place a call? Perhaps you’d send a letter? A fax? A text message? A video? Reach out via social media? Chances are, you’d use all of those ways to connect and more to make sure 100 percent of your intended audience got the message. Why treat the communications from your business any differently? The message you want to spread to the marketplace is too important to rely on only a few media sources to deliver that message.

Every one of us is different. Some of us are visual—and we respond well to videos and other visual media. Some of us like to absorb through reading—and we respond well to emails and other printed information. Some of us are auditory—and we respond well to recorded audio messages. Some of us are tactile—and we want to feel and hold something in our hands like a direct mail piece. Why willingly exclude any of these types of people within your marketplace? That is why you set your goal to reach 100 percent of the marketplace using 100 percent of the tools available to you.

Put your messages out there in every form possible—and watch the business that will come flowing to you as a result. Be real with your messages, be honest, and be sincere. You’ll find that when you give of yourself, people are going to give of themselves as well.

To learn more about how to be successful in your business, contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that helps you to work less, earn more, and enjoy life.

3 Marketing Tips for Your Agency

Marketing Ideas for Your Agency

Top tips to help your insurance agency succeed online.

Insurance agents are tasked with a unique challenge: they must develop a local brand identity while enhancing the identity and customer experience. While the tech business grows, plenty of businesses are taking their company online to build and maintain solid relationships. Check out these easy marketing tips to help your agency.

Start with the Basics

Every business should begin by making a killer website, along with cohesive social media accounts. Begin with Facebook and Twitter to reach local and nation-wide followers, as well as implementing a blog on your website to gain authority in your industry.

Stay Consistent

Dedicate to posting a blog a week or posting on social media every other day. There’s a fine line between being engaging with your following and posting too much that it becomes unnecessary and ignored. Social media is about nurturing relationships and is best when it’s used conversationally.

Seek Out Useful Tools

Look for tools that can make managing your social media presence easy and effective. Basic tools should include the ability to schedule content in advance, and post to social media platforms from one place. When you’re able to see analytics of how your social media posting is affecting your audience, you’re able to better analyze your methods of communication.

To learn more about how to be successful in your business, contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that helps you to work less, earn more, and enjoy life.

How to Optimize Your LinkedIn Profile

How to Optimize Your LinkedIn Profile

Tips to update your LinkedIn profile.  

With over 467 million members, LinkedIn is a widely used social network for professionals to showcase their skills. It’s also a great opportunity for prospecting and marketing in some industries. LinkedIn can be a useful tool for insurance agents and agencies, especially if the name of the agency is the name of the individual. To help your profile look more professional, complete, and attract viewers, check out these tips.

Make sure it’s complete! Ensure that every section of your profile has been completed and that there are no blank spaces or obvious gaps. Your LinkedIn profile is your online resume, so make it look good and fill in all the necessary information. For a great status, you need:

  • To add your industry and location
  • A current position
  • Two past positions
  • Your education information
  • A minimum of three skills
  • At least 50 connections.

Use a professional profile picture. A picture from the work Christmas party? A selfie? One from ten years ago? These photos won’t do. You need your profile picture to be professional and recent. Using your company logo, a picture of you and your furry friend, or a selfie could damage your personal brand.

Create your vanity URL. When you first create your profile, the default URL you get won’t exactly roll off the tongue. Instead, you can create your own URL and add in your brand’s name or your personal name. This URL is much friendlier from an SEO point of view.

Get written recommendations. It’s important to have some good words spoken about you. Recommendations and reviews can help to improve your brand and encourage trust in your agency.

Add skills and get endorsements. People like to instantly know what you’re good at. Endorsements are one-click acknowledgments from your network showing that you are being recognized for a certain skill. The more endorsements you have for a specific skill, the more likely it will come up in the search results when someone is looking for that skill.

To learn more about how to be successful in your business, contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that helps you to work less, earn more, and enjoy life.

How to Collect (and Use) Third-Party Endorsements

How to Collect (and Use) Third-Party Endorsements

Tips to secure third-party endorsements for your insurance agencies.

With so many agencies—both locally and nationally—competing for business, you can stand out when you allow the words of others to do some of the work for you. A third party endorsement letter is like a testimonial on steroids, and just like testimonials, third party endorsement letters give you the essential credibility you need.

A third party endorsement letter is a letter that a client writes on your behalf on his own letterhead that he sends to one or more of your potential customers—at least that’s the way it will seem. In actuality, you are the one who will write most of the third party endorsement letters that come from clients. Here is how it works:

Let’s say I have a great commercial client named Dr. Jon, who is a dentist. I’d like to get a letter from Dr. Jon that goes out to all the other dentists in the area whom he knows. I approach Jon and say, “I’m starting a new marketing program, and I need your help.” In my experience, people want to help, so more than likely Jon agrees to hear me out. I continue, “Jon, I’d like to share everything we’ve done for you with other dentists so that we can help them get better coverage and save them money. I know you are busy, so I’ve written a letter, and if you don’t mind, I’d like to put that letter on your letterhead. I’ll bear all the costs and send it out. All you need to do is read the letter, and if you approve, add your signature at the bottom. Then I will send you the list of dentists we plan to send this letter to, and you can add or delete whichever names you like, okay?”

Jon agrees to this since there’s not much work on his part and he truly is a satisfied customer.

After Jon approves the letter, provides the letterhead, and approves the list of recipients, this letter from a respected dentist goes out to all the other dentists in his network. They’re receiving a letter from their colleague endorsing my agency and me. Do you think that would be powerful? Absolutely. A word of advice: Make sure that when you reprint the client’s letterhead, you add your phone number so you get the calls from prospects, not Dr. Jon.

I could even follow up the letter with a thirty to sixty-second voice broadcast message from Dr. Jon, recorded right there in his office on my smart phone after he approves the letter. About a week after the letter goes out, I send the follow-up voice broadcast that says:

“Hey, Dr. Jon here. I just wanted to make sure you got the letter I sent last week. If you haven’t read it, please take a moment to do so. It could save you a lot of money and ensure that you’re properly protected. Thanks, Dr. Jon.”

Not every client will be the right fit for endorsing such a letter, but keep your eyes open for the right opportunities to make the most of this powerful promotion tool.

To learn more about how to be successful in your business, contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that helps you to work less, earn more, and enjoy life.

Should You Script All Messages?

Should You Script All Messages?

Scripting messages for insurance agencies.

Let’s talk about the messages that will be going out to 100 percent of the market. The best messages contain the credibility that comes not from your own words, but from the testimonials of your satisfied customers. Messages should also be well planned and market tested. The messages we use to reach our audience are all highly scripted. We know exactly what we’re going to say, we know when the messages will be sent and to whom they are going, and we ensure that they are written in a manner that won’t offend anyone.

When considering the right script for TV, remember that repetition is important in the television world. That means you don’t need to create multiple commercials—two or three great ones are all you need to promote your company and increase brand awareness. Just make sure they are properly scripted, and that you keep the 3 M’s in mind: Ensure that the message matches your marketplace, and that the marketplace responds well to the form of media you have chosen (in this case, television).

It’s true that it is not always easy to determine what messages will work in your market, but with time and practice (and by asking yourself the right questions), you can hone in on the proper messages to send out. One key question to answer before you begin the process of scripting is this:

Are we going to target price or target protection?

That is one of the first things to determine because you don’t want to send mixed messages. Conflicting messages will not resonate with the marketplace the way a universal, cohesive message does. Think of some of the largest insurance carriers out there that focus on price. Every message they send out to the marketplace is about cost savings. When you think of Geico, you think of saving “15 percent or more on car insurance,” right? That is the kind of cohesive messaging you want to use.

If you decide to target price, and your ad sounds something like: “Save up to 37 percent on your auto insurance if you call today. Don’t wait.” Then after you give viewers a reason for calling, provide viewers with a Kall8 number so that you can track the calls that are coming in because of the ad. You may also consider using a 24/7-operator service since people watch television at all hours. If you don’t have somebody available to answer your phones after your commercial airs, then why have the ad in the first place? You can provide an answering service with a script so that you can plan what they will say and how you will follow up with after-hours callers.

Your scripts are the key elements of every message you send out to the marketplace through multiple media sources; so don’t take the creation process lightly. We have several sample scripts to share with you in our Unstoppable Profit Producer Program, and you should always ask for the advice of industry experts who are in your network. Find someone who wants you to succeed and ask for direction as you construct your all-important scripts.

To learn more about how to be successful in your business, contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that helps you to work less, earn more, and enjoy life.

Launching a Lost Souls Campaign

Should your insurance agency launch a campaign for inactive clients?

From time to time, it’s natural to get some “dead” clients—people who used to have policies with the agency, but for whatever reason, decided not to renew. A certain amount of attrition is just a part of business, so we should just chalk those up as a loss and move on, right? Not even close.

We love to market to people who used to be our clients. As long as the reason they left had nothing to do with something we personally did or said, we’ve found that they will be willing to come back if you make the right moves.

We found another diamond when we started with a large list of people who used to do business with us, and we decided to launch a lost souls campaign. We sent them each a hand-written letter on a yellow piece of paper, and sent it out in an airmail or goldenrod envelope (anything that will stand out).

The letter says:

“I know you left our agency for reasons that were important, and if we did something wrong, I apologize. We want to see if we can make it up to you, and if you are still looking for the best rates, we’d like the opportunity to talk with you again. We have some new carriers who are featuring some exciting programs, and we’d like to make sure that you’re able to take advantage of every one of the discounts that are available to you.”

The overall tone of the letter needs to be apologetic. Make sure that you don’t place any of the blame on them for leaving. Assure them that you know they must have had a good reason.

This area of the marketplace is so vital because it represents an entire group of people who have heard of you and know what you do—and if somebody’s done business with you before, he or she is four times more likely to do business with you again. In some ways, lost souls are almost as strong as referrals. They are already connected to your business in some way. So keep that list of lost souls as an open door for marketing opportunities, reach out to them, keep them in the loop, and communicate with them from time to time to see if you can bring them back into your circle of safety influence. Once again, it’s just one more way to continue to grow your business profitably.

To learn more about how to be successful in your business, contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that helps you to work less, earn more, and enjoy life.

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